The Radiator Gallery Privacy Policy



The Controllers of your Personal Information

Any personal information provided to or gathered by TradeRadiatorsDirect.co.uk is controlled by Trade Radiators Direct LTD, 140 Hermon Hill, London, E18 1QH, UK.



What Personal Information About Customers Does TradeRadiatorsDirect.co.uk Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at TradeRadiatorsDirect.co.uk. We use the information to handle orders, deliver products, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform & prevent or detect fraud or abuses of our website.

Here are the types of information we gather:
• Information You Give Us: we receive and store any information you enter on our website or give us in any other way except for any credit card details. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. As standard these features you must opt into rather than opt out of. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
• Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like a vast majority of websites, we use "cookies" and we obtain certain types of information when your Web browser accesses TradeRadiatorsDirect.co.uk.
• E-mail Communications: If you create an account with us and opt in to receive our emails we will from time to use the stored email to inform you of new products or deals that we feel maybe of interest to you. By default you will not receive email from us unless you have opted to do so.

What About Cookies?
• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as your shopping basket and recently viewed items list.
• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of TradeRadiatorsDirect.co.uk 's and a majority of other website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart or proceed to Checkout. 
• If you do leave cookies turned on, be sure to sign out of your account (should you have created one) when you finish using a shared computer.



Does TradeRadiatorsDirect.co.uk share the Information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. TradeRadiatorsDirect.co.uk shares customer information only as described below and with TradeRadiatorsDirect.co.uk, controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and processing credit card payments. Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and processing credit card payments. We do not store any credit card data and the credit card information enetered on our website is used by our provider to process your payments only. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
• Protection of TradeRadiatorsDirect.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of TradeRadiatorsDirect.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
• With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.How Secure Is Information About Me?
• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.


What Information Can I Access?

TradeRadiatorsDirect.co.uk gives you access to a broad range of information about your account and your interactions with Amazon.co.uk for the limited purpose of viewing and, in certain cases, updating that information. 

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such TradeRadiatorsDirect.co.uk features as My Account, My Wishlists & Customer Reviews.
• If you do not want to receive e-mail or other mail from us, please adjust your prefrences in the “My Account” section.
• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of TradeRadiatorsDirect.co.uk 's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any TradeRadiatorsDirect.co.uk products and services that require you to Sign in.  Notices and RevisionsIf you have any concern about privacy at TradeRadiatorsDirect.co.uk, please e-mail us a thorough description and we will try to resolve the issue for you.Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.



Examples of Information Collected

Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through TradeRadiatorsDirect.co.uk or one of our third-party sellers; provide information in the My Account section; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists and provide Reviews. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been shipped (including addresses and phone numbers); content of reviews and e-mails to us; and financial information.

Automatic Information
Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources
Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.

Information You Can Access
Examples of information you can access easily at TradeRadiatorsDirect.co.uk include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password and communications); payment settings (including credit-card); e-mail notification settings (including alerts and newsletters); recommendations (including recent product-view history, prior-order history and Favourites); Wish Lists and My Account data.